Most Frequent questions and answers
We offer the following services:
- Pet Removal/Retrieval (pick up and/or return)
- Cremation For Pets Of All Sizes
- Rush Cremation Service (next business day return of pet’s cremains, holidays excluded)
- Same-Day Service (if available)
- Witness Cremation (viewing of pet’s cremation on flat screen monitor from comfortable viewing room)
- After-Hours Service (emergency assistance)
The cost of each service varies depending on the pet’s size and weight. We’d love to answer any questions you may have regarding price. Give us a call today: (602)455-6677.
Individual Cremation is where your pet is kept separate from any other pets during the cremation process. The process is completed in one or two hours and results in a quantity of ash and fragments of bone, which are processed, reduced, and returned to the pet parent in a temporary or pre-purchased container or urn. Cremated remains are odorless and can be stored indefinitely, although the amount will vary depending on the pet’s overall body structure. Co-mingle/Group Cremation is where your pet is cremated with several other pets and you do not wish to have your pet’s cremains/ashes returned to you. After the cremation process, communal cremains are mixed with an organic planting mixture and spread at a local pet cemetery in Arizona.
We use state-of-the-art tracking software to track your pet throughout the entire cremation process. It may also make you feel more comfortable to consider Witness Cremation where you will be entitled to view your pet’s cremation process.
All cremains are returned in a beautiful urn of your choice. PALS unconditionally guarantees the cremation process will take 7 days or less unless an additional service is requested.
Yes, a Witness Cremation is the actual viewing of your pet’s cremation. This process allows you to spend private moments with your pet prior to your pet’s cremation. You will visually accompany your pet through the entire cremation process on a flat screen television monitor from the comfort of our viewing room in the front office. This process is by appointment only and would need to be scheduled in advance. With this service you take your pets cremains/ashes with you when the process is completed.
Government regulations prohibit the cremation of anything other than a pet; however, we will cremate a pet that comes to us with their collar on.
Rush cremation offers the return of your pet’s cremains/ashes on the next business day (excluding holidays).
It is the owner’s responsibility to remove any items they want to keep off their pet before the cremation process.
ON-LINE STORE/PRODUCT QUESTIONS
Visa, Master Card, American Express, and Discover
If we have made an error, in either product quality or service, we will issue you a 100% credit and pay the cost of returning the item or we will replace the item at no cost to you.
We accept new and unused urns returned within 10 business days of shipment. Please complete the Return Merchandise Authorization form. Please note: A 20% restocking fee will be deducted from your refund amount. You will also be responsible for the return shipping charges.
As long as your pet’s cremains/ashes have not been placed in the urn, we will accept the urn in exchange for the correct size within 10 business days of the original shipment date. Please complete the Return Merchandise Authorization form. You will be responsible for the return shipping charges. You will also be responsible for any additional charges for the difference between the original urn and the replacement urn, including shipping charges.
We ship only within the Continental United States at this time.
CUSTOMER SERVICE QUESTIONS
Monday through Friday from 7:00 a.m. to 6:00 p.m.
Saturday 8:00 a.m. to 4:00 p.m.
*24 hour emergency services available
3629 N. 40th Avenue
Phoenix, Arizona 85019
We are just 2 blocks south of Indian School Road on 40th Avenue.
Yes, PALS has an open door policy and you’re welcome to tour our facility at any time during regular business hours.
PALS has been in business since 1987.
Payment options are Visa, MasterCard, American Express, Discover or checks.
Yes, you’re welcome to bring your pet in any time during our regular business hours.
Yes, a PALS staff member will pick up and transport your pet to our facility during regular business or after hours for an additional fee.
Yes, we can ship your pet’s cremains via several methods but will require a signed release form from you prior to shipping.
Please note: We ship cremains to locations within the US only.
Yes, a PALS staff member is on call after regular business hours. By calling 602-455-6677 your message will be automatically dispatched to our on-call staff member who will return your call in a timely manner. An after hour fees will apply.
Yes, you can. You can either exhume your pet or you can call us to do it for you.
Yes, this is available for an additional charge.